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Manufacturer Support
Talk to the people who made it, before you return it.
Most issues with a bath bomb, soap base, or crystal set take two minutes to fix. Find your issue below, or reach the team directly.
Troubleshooting
Warranty
Returns & Exchanges
Before you contact us
Common order issues, solved fast
These cover most of the support requests we receive. If yours isn’t listed, send us the details below.
Bath Bombs
Arrived cracked or crumbled
Cracking is almost always transit pressure, not a bad batch — fizz and scent are unaffected. We’ll still replace it if it bothers you.
Soap Base
Cloudy or has a white film
That’s glycerin migrating to the surface in cold shipping. It melts back to clear once heated — not spoilage.
Soap Base
Won’t melt smoothly
Use low, slow heat — a double boiler at 120–140°F, stirred, not one long microwave burst. Overheating scorches it.
DIY Kits
Missing an item from the kit
Tell us your order number and what’s missing — we ship the piece out the same week, no return required.
Crystals & Stones
Looks different than the photo
Natural stones vary piece to piece in color, veining, and size. If yours feels off-spec, contact us and we’ll make it right.
Shipping
Order is late or shows no movement
Carrier scans can lag a day or two behind the package. Send your order number and we’ll trace it with the carrier directly.
Working with a soap base? See the full ingredient list and usage guide for our soap bases.
Still need us
Reach the ZenseMe support team
Real replies from the people who formulate and pack these products — not an automated queue.
Have your order number ready — it speeds things up.
Thanks — we’ve got it.
Your message is on its way to the ZenseMe support team. We’ll reply by email, usually within one business day.
Warranty & Returns
Every order is covered
Each ZenseMe order is backed by our warranty and return policy. Contact support above for replacements, refunds, or exchange assistance. Full terms are in our refund policy and shipping policy.
